Error Messages & Troubleshooting

EZ-PRESENTER cannot import slides from my PPTX file
Problem:  EZ-PRESENTER gives me an error: "Problem encountered while trying to load data from Office file. Please be sure you have specified a compatib...
Thu, Sep 18, 2014 at 11:39 AM
EZ-PRESENTER crashes on the final step: creating a report
Problem:  EZ-PRESENTER crashes with an error: "EZ Presenter has encountered a problem and needs to close. We are sorry for the inconvenience." So...
Thu, Nov 20, 2014 at 3:08 PM
Error in EZ-Presenter while importing a PowerPoint (PPTX) file
In specific circumstances, a user may experience an error when opening their PowerPoint file. The error looks like this: In some cases, the ​proble...
Thu, Nov 20, 2014 at 3:08 PM
Embedded video does not play in EZ-PRESENTER
Problem:  I have embedded a video file inside the PowerPoint that I want to play during the Slideshow. EZ-PRESENTER will not play such video. Essen...
Thu, Nov 20, 2014 at 3:10 PM