Error Messages & Troubleshooting

Powerpoint crashes during the presentation
"I have Narrations, Timings, Animations or Slide Transitions in my powerpoint which is crashing/booting me out in the middle of my presentation." ...
Fri, Nov 21, 2014 at 11:47 AM
Base Is Not Recognized (GetFeedback Only)
THIS SOLUTION IS ONLY VALID FOR A DISCONTINUED GetFeedback PRODUCT! Sometimes, when plugging in the base, GetFeedback will not recognize that base becau...
Thu, Sep 5, 2019 at 11:51 AM
Clicking on buttons in EZ-VOTE/Get Feedback doesn't work as expected
This article applies also to: PowerPoint 2010 will not open; PowerPoint crashes at launch after EZ-VOTE is installed; Meridia tab or Add-Ins tab is not visi...
Fri, Nov 21, 2014 at 12:01 PM
Software that interferes with Get Feedback and EZ-VOTE
So far, we've identified these PowerPoint add-ins (plug-ins) and security software that some users are experiencing issues with while running (trying t...
Fri, Nov 21, 2014 at 12:03 PM
Bar Graphs not showing after vote
Problem:   I built an ARS slide but when I open polling, Menu bar shows Polling Open-lit Green and responses coming in but when I close the vote/polling, NO...
Fri, Nov 21, 2014 at 12:07 PM
When I insert a response grid from the Insert Object area, there are only 5 boxes. Why aren't there 40?
When you insert a Response Grid from the Insert Object menu the default setting is for 40 keypads.  If you are using a Participant List in your pptx. file, ...
Fri, Nov 21, 2014 at 12:23 PM
Graph not showing after polling is closed
Problem:   If you don't see the graph after you close polling (but you see the votes being collected), the slide may be corrupt. Corrupt slide means t...
Fri, Nov 21, 2014 at 12:24 PM
Un-grouping an ARS object causes it to stop functioning
Problem:  When I ungroup an ARS object (e.g. Response Counter) on a slide, it will stop working properly. Solution: ​A: Get Feedback produces certain objec...
Fri, Nov 21, 2014 at 2:21 PM
Slow polling due to large presentation file size
One of the most common factors that leads to slow presentations is a large presentation file size. Most of the time, it's caused by embedded videos a...
Mon, Nov 7, 2016 at 5:38 PM
Horizontal Bar Graph displays inverted results (ie 5 answers, Press 1, displays results as a 5)
If you come across a situation where your results seem to not populate the corresponding bar graph, or seem to be inverted (ie. You press a bunch of 1s on a...
Fri, Nov 21, 2014 at 2:24 PM