Error Messages & Troubleshooting
"I have Narrations, Timings, Animations or Slide Transitions in my powerpoint which is crashing/booting me out in the middle of my presentation." ...
Fri, Nov 21, 2014 at 11:47 AM
THIS SOLUTION IS ONLY VALID FOR A DISCONTINUED GetFeedback PRODUCT! Sometimes, when plugging in the base, GetFeedback will not recognize that base becau...
Thu, Sep 5, 2019 at 11:51 AM
This article applies also to: PowerPoint 2010 will not open; PowerPoint crashes at launch after EZ-VOTE is installed; Meridia tab or Add-Ins tab is not visi...
Fri, Nov 21, 2014 at 12:01 PM
So far, we've identified these PowerPoint add-ins (plug-ins) and security software that some users are experiencing issues with while running (trying t...
Fri, Nov 21, 2014 at 12:03 PM
Problem: I built an ARS slide but when I open polling, Menu bar shows Polling Open-lit Green and responses coming in but when I close the vote/polling, NO...
Fri, Nov 21, 2014 at 12:07 PM
When you insert a Response Grid from the Insert Object menu the default setting is for 40 keypads. If you are using a Participant List in your pptx. file, ...
Fri, Nov 21, 2014 at 12:23 PM
Problem: If you don't see the graph after you close polling (but you see the votes being collected), the slide may be corrupt. Corrupt slide means t...
Fri, Nov 21, 2014 at 12:24 PM
Problem: When I ungroup an ARS object (e.g. Response Counter) on a slide, it will stop working properly. Solution: A: Get Feedback produces certain objec...
Fri, Nov 21, 2014 at 2:21 PM
One of the most common factors that leads to slow presentations is a large presentation file size. Most of the time, it's caused by embedded videos a...
Mon, Nov 7, 2016 at 5:38 PM
If you come across a situation where your results seem to not populate the corresponding bar graph, or seem to be inverted (ie. You press a bunch of 1s on a...
Fri, Nov 21, 2014 at 2:24 PM