USB Base Receiver Cannot be Detected - Polling Doesn't Work

Modified on Wed, 16 Aug 2017 at 04:48 PM

This problem just came to our attention on 8/16/17 at 4:00PM EST.

We believe the issue has risen from a server-side update on Microsoft's Windows Update server(s), which caused the EZ-VOTE (MyVOTE) USB base to stop being detected/recognized as a "USB Input Device" and instead, it's been assigned a "USO150" name.


Additionally, the problem is that the "USO150" device appears only in the "Universal Serial Bus Controllers" category in Device Manager, and is not listed in the correct "Human Interface Devices" category.


To fix the problem, simply go back to Device Manager (open File Manager, then right-click on This PC --> Manage --> Device Manager)


image


Look for "USO150" under the "Universal Serial Bus Controllers" category:


image


Right-click on it and select Update Driver. There will be two options - select "Browse my computer..."


image


On the next screen, select "Let me pick from a list..."


image


On the next screen, select "USB Input Device" and click Next:


image


You should see a success message. Click Close:


image


Validate/verify that the installation is complete by returning to Device Manager and now the USB Input Device should be listed under the "Human Interface Devices" category:


image


At this point, you should be able to go back to PowerPoint, go to EZ-VOTE tab and find the base already detected (the Connectivity Indicator will be green).



If it's not, simply click Refresh List in our Base Manager (Tools --> Base Manager) and you'll be all set:



Let us know if this was helpful...

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article