Error Messages & Troubleshooting

Meridia/EZ-VOTE Tab for ARS Software in PowerPoint is Not There (Is Missing)
Problem Your installation of EZ-VOTE seemingly finished, but when you open PowerPoint, the EZ-VOTE toolbar/tab (formerly called Meridia) is missing. NE...
Tue, Oct 20, 2020 at 12:12 PM
The ARS slide is broken and doesn't work, or gives you an error
Are you getting an error about "slide inconsistencies"? Does the chart/graph look odd and crooked when the question is inserted? If any ...
Thu, Jan 12, 2017 at 1:52 PM
Common solutions to base that wont connect
Thu, Jun 4, 2015 at 4:34 PM
Polling/Voting Doesn't Work in EZ-VOTE or Another Meridia App
PROBLEM Your audience polling/voting system doesn't work correctly, cannot collect votes, or the base is not being detected. SOLUTION One of the...
Thu, Sep 26, 2019 at 11:01 AM
EZ-VOTE 2 Cannot be Installed After an Incomplete Download
[This article relates only to EZ-VOTE 2 download and installation. This article doesn't relate to EZ-VOTE Connect installer]   Problem In case you a...
Fri, Mar 15, 2019 at 6:28 PM
Software that interferes with Get Feedback and EZ-VOTE
So far, we've identified these PowerPoint add-ins (plug-ins) and security software that some users are experiencing issues with while running (trying t...
Thu, Nov 20, 2014 at 2:08 PM
I could not download the software....I received an error message
If you were attempting to download the ARS software and received an error message "An error (-5001 : 0x80070002) has occurred while running the setup....
Thu, Nov 20, 2014 at 2:12 PM
EZ-VOTE (PowerPoint) crashes after installing SmartBoard software
Our clients with Smart Board interactive software have been experiencing issues after installing the EZ-VOTE application. The order of installation of these...
Fri, Nov 21, 2014 at 12:28 PM
I cannot collect votes using CloudVOTE (or other ARS App)....I do have other ARS software open. (ie. PowerPoint with Ez-VOTE add-in)
If you are attempting to run your CloudVOTE software but responses are just not coming through, there could be an issue if you have another piece of ARS sof...
Thu, Nov 20, 2014 at 2:22 PM
S03 error - Server Unavailable
When EZ-VOTE checks for updates and a network error occurs, it may generate a report that shows a pop-up message similar to this one: Please check your i...
Thu, Nov 20, 2014 at 2:27 PM