Troubleshooting

[ProVOTE Classic ONLY] Another COM Device Interferes with USB Receiver
THIS SOLUTION ONLY APPLIES TO ProVOTE CLASSIC KEYPADS/RECEIVERS The receiver may not work due to an interference from another device that is either phys...
Thu, Sep 5, 2019 at 4:06 PM
Base not working - Receiver/Base driver is recognized in Windows Device Manager as a Bluetooth or other "non-ARS' device...need to update drivers
When troubleshooting any Base issue, you want to check your computer's Device Manager to make sure the computer recognizes that device.  To get to you...
Tue, Nov 18, 2014 at 4:44 PM
USB Receiver (Base) Doesn't Work
If you think that your keypads are not communicating (not working/voting), please refer to this article. First of all, always start with going to the Get F...
Sun, Dec 6, 2020 at 10:53 AM
Base not being recognized and votes not collected. Error launching App
If you received an error when trying to launch an App from the AppCenter that looks like the following. [Error when launching EZPresenter or any of the oth...
Fri, Nov 21, 2014 at 9:56 AM
Keypads Are Not Working/Voting or Only Limited Number (20) of Clickers Work
There are typically two main reasons why the keypads/clickers don't work: 1) The software license has not been activated - customer is not logged into...
Thu, Sep 5, 2019 at 4:10 PM
Receiver Driver is Not Recognized in Windows Device Manager as USB Serial Port​
THIS ISSUE IS RELATED ONLY TO ProVOTE Classic KEYPAD AND RECEIVER Sample ProVOTE Classic USB "brick" base: Sample ProVOTE Classi...
Tue, Aug 6, 2019 at 10:00 AM
USB Base Receiver Doesn't Work in USB 3.0 SS Port
THIS ARTICLE MOSTLY APPLIES TO MERIDIA PROVOTE CLASSIC KEYPAD, BECAUSE ITS RECEIVER IS CONSIDERED A "SERIAL PORT" (COM PORT). ...
Tue, Aug 6, 2019 at 10:26 AM
USB Receiver May be Faulty Because the LED Lights Don't Turn On
PROBLEM The LED indicators don't light up when the base is plugged into the computer. SOLUTION Try another USB port. Usually it's about the ...
Thu, Sep 12, 2019 at 10:17 AM
ProVOTE Classic (Blue) Meridia Keypad Doesn't Turn On
Install batteries in the keypads by removing the cover on the back and insert (2) AAA batteries. Pay attention to the battery orientation and insert the ba...
Fri, Sep 14, 2018 at 10:41 AM
My black USB base receiver (ProVOTE Classic) isn't recognized by my computer
PLEASE NOTE: these drivers are ONLY for ProVOTE Classic bases. "My base shows up as "other" in device manager." Your drivers are ou...
Fri, Nov 8, 2019 at 6:11 AM