Like every company, every computer is different, therefore there may be a few reasons preventing you from downloading and using your ARS software.
We have compiled this list of common issues that we found customers are having getting their programs up-and-running:

  • Start by making sure that you have local admin rights to allow you to download your ARS. Click the link to this article to research it further. http://tiny.cc/ars-adminrights

  • Your computer must meet the minimum requirements for your computer to run the ARS software. Please click the link to this article to check if you comply. http://tiny.cc/ars-systemrequirements

  • Have you Activated your Base yet?  Complete this step on each computer that you install your ARS software on. Otherwise, the base will not collect votes or will operate in a Simulated mode.  Click this link to read how to Activate the Base.  http://tiny.cc/ars-activatebase​

  • If the Activation was successful, if you still cannot find your base listed in Base Manager in your PowerPoint ARS Add-In, or one of the EZ-APPS is reporting that it cannot detect the base during start up, you may have a driver issue.  Click the link to this article to research it further. http://tiny.cc/ars-driverupdate

  • Your ProVOTE Classic base may not be recognized because there are other COM devices interfering with the USB receiver.  Click the link to this article to research it further. http://tiny.cc/ars-comconflict
    • This does not apply to ProVOTE 2, ProVOTE TXT and MyVOTE, or MyVOTE LCD keypads.

  • You may be experiencing a conflict with another Add-Ins (another ARS software, or other apps) in PowerPoint, which could prevent you from accessing/seeing your ARS tools.  Click the link to this article to research this issue further.     http://tiny.cc/ars-addinsconflict