Common roadblocks to begin using your ARS

Modified on Tue, Apr 26, 2016 at 3:01 PM

Like every company, every computer is different, therefore there may be a few reasons preventing you from downloading and using your ARS software.

We have compiled this list of common issues that we found customers are having getting their programs up-and-running:

Start by making sure that you have local admin rights to allow you to download your ARS. Click the link to this article to research it further. http://tiny.cc/ars-adminrights

Your computer must meet the minimum requirements for your computer to run the ARS software. Please click the link to this article to check if you comply. http://tiny.cc/ars-systemrequirements

Have you Activated your Base yet? Complete this step on each computer that you install your ARS software on. Otherwise, the base will not collect votes or will operate in a Simulated mode. Click this link to read how to Activate the Base. http://tiny.cc/ars-activatebase

If the Activation was successful, if you still cannot find your base listed in Base Manager in your PowerPoint ARS Add-In, or one of the EZ-APPS is reporting that it cannot detect the base during start up, you may have a driver issue. Click the link to this article to research it further. http://tiny.cc/ars-driverupdate

Your ProVOTE Classic base may not be recognized because there are other COM devices interfering with the USB receiver. Click the link to this article to research it further. http://tiny.cc/ars-comconflict

This does not apply to ProVOTE 2, ProVOTE TXT and MyVOTE, or MyVOTE LCD keypads.

You may be experiencing a conflict with another Add-Ins (another ARS software, or other apps) in PowerPoint, which could prevent you from accessing/seeing your ARS tools. Click the link to this article to research this issue further. http://tiny.cc/ars-addinsconflict

If you haven’t found your issue yet, you can check out this article that has a few additional ideas to consider. http://tiny.cc/ars-basenotworking