Common roadblocks to begin using your ARS

Modified on Tue, Apr 26, 2016 at 3:01 PM

Like every company, every computer is different, therefore there may be a few reasons preventing you from downloading and using your ARS software.
We have compiled this list of common issues that we found customers are having getting their programs up-and-running:

  • Start by making sure that you have local admin rights to allow you to download your ARS. Click the link to this article to research it further. http://tiny.cc/ars-adminrights

  • Your computer must meet the minimum requirements for your computer to run the ARS software. Please click the link to this article to check if you comply. http://tiny.cc/ars-systemrequirements

  • Have you Activated your Base yet?  Complete this step on each computer that you install your ARS software on. Otherwise, the base will not collect votes or will operate in a Simulated mode.  Click this link to read how to Activate the Base.  http://tiny.cc/ars-activatebase

  • If the Activation was successful, if you still cannot find your base listed in Base Manager in your PowerPoint ARS Add-In, or one of the EZ-APPS is reporting that it cannot detect the base during start up, you may have a driver issue.  Click the link to this article to research it further. http://tiny.cc/ars-driverupdate

  • Your ProVOTE Classic base may not be recognized because there are other COM devices interfering with the USB receiver.  Click the link to this article to research it further. http://tiny.cc/ars-comconflict
    • This does not apply to ProVOTE 2, ProVOTE TXT and MyVOTE, or MyVOTE LCD keypads.

  • You may be experiencing a conflict with another Add-Ins (another ARS software, or other apps) in PowerPoint, which could prevent you from accessing/seeing your ARS tools.  Click the link to this article to research this issue further.     http://tiny.cc/ars-addinsconflict

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article