"Getting things ready for you..." message doesn't go away

Modified on Tue, 13 Feb 2018 at 04:36 PM

PROBLEM

Perhaps after an update, or randomly when you start the Connect app, you're stuck on the "Working. One moment please" screen.



SOLUTION

The holdup may be caused by inability of the app to read your license information, or your (synced) session folder.

The solution is to remove the login information completely from the computer, login again and perform a fresh sync.


  1. Navigate to the C:\Users\USERNAME\AppData\Local\Meridia location (you may have to type the path directly into the File Manager address bar)
  2. REMEMBER or LOCATE YOUR CLOUDVOTE SUBSCRIPTION LOGIN before the next step!!
  3. Delete the "LockBox" folder
    1. You can also move the folder to another location, in case you need to restore it
  4. Run the EZ-VOTE Connect app, which will prompt you to login again
  5. Sync your templates


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