PROBLEM
Perhaps after an update, or randomly when you start the Connect app, you're stuck on the "Working. One moment please" screen.
SOLUTION
The holdup may be caused by inability of the app to read your license information, or your (synced) session folder. The solution is to remove the login information completely from the computer, login again and perform a fresh sync.
- Navigate to the C:\Users\USERNAME\AppData\Local\Meridia location (you may have to type the path directly into the File Manager address bar)
- You can also navigate to the folder by entering "%LOCALAPPDATA%\Meridia" (without the quotes) into the Address Bar in your File Manager (Windows Explorer):
- REMEMBER or LOCATE YOUR CLOUDVOTE SUBSCRIPTION LOGIN before the next step!!
- Delete the "LockBox" folder
- You can also move the folder to another location, in case you need to restore it
- Run the EZ-VOTE Connect app, which will prompt you to login again
- Sync your templates
RELATED ARTICLES
EZ-VOTE Connect Login Problems - PutMySubscriptionKey Error When Activating Your License
Nothing but a Blank White Screen When Launching EZ-VOTE Connect
EZ-VOTE Connect Account (Subscription) Login Issues
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