Error in EZ-Presenter while importing a PowerPoint (PPTX) file

Modified on Thu, 20 Nov 2014 at 03:08 PM

In specific circumstances, a user may experience an error when opening their PowerPoint file. The error looks like this:

In some cases, the ​problem is caused by the slideshow Page Setup being set to "Custom" size/aspect ratio.

Please set your Page aspect ratio to a standard value of 4:30, 16:9 or 16:10. See below for more detail.

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