Error in EZ-Presenter while importing a PowerPoint (PPTX) file

Modified on Thu, Nov 20, 2014 at 3:08 PM

In specific circumstances, a user may experience an error when opening their PowerPoint file. The error looks like this:



In some cases, the ​problem is caused by the slideshow Page Setup being set to "Custom" size/aspect ratio.

Please set your Page aspect ratio to a standard value of 4:30, 16:9 or 16:10. See below for more detail.






Did this article solve your issues? Please leave us feedback below.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article