THIS SOLUTION IS ONLY VALID FOR A DISCONTINUED GetFeedback PRODUCT!


Sometimes, when plugging in the base, GetFeedback will not recognize that base because other Add-ins are fighting for that same COM port like eInstructions, Turning Point, Keypoint etc.

This can be solved by either uninstalling the other conflicting software or, in PowerPoint, disabling the other software.
To disable conflicting Add-ins, select the Office button in the upper left to bring up the menu.  Choose PowerPoint Options at the bottom.



Within that window, along the left hand side, select Add-Ins.  Down the bottom there is a drop-down menu you can select what to Manage...make sure COM Add-ins is selected and press Go.

 



Uncheck all available Add-Ins except the GetFeedbackAddin and hit OK.



Connect the base and check under Base Settings to make sure program recognizes it in the Base Settings window.



You may need to close and reopen PowerPoint for the changes to take effect. 


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