Error Messages & Troubleshooting

"Cannot convert current slide to EZ-VOTE slide" message
If you are trying to convert one of your non-ARS slides into an ARS slide but receive the following message when you press the Convert Slide button, your ...
Thu, Oct 13, 2016 at 9:33 AM
EZ-VOTE (PowerPoint) crashes after installing SmartBoard software
Our clients with Smart Board interactive software have been experiencing issues after installing the EZ-VOTE application. The order of installation of these...
Thu, Nov 20, 2014 at 2:43 PM
EZ-VOTE program installation problem
This article explains the problem with an "abnormal program termination" error when you're trying to install EZ-VOTE from the InstallShield i...
Thu, Nov 20, 2014 at 3:04 PM
EZ-VOTE doesn't allow polling on my PowerPoint (PPTX) file
If you find yourself in a situation when your slideshow with polling slides doesn't allow you to receive votes from your keypads and when you can'...
Thu, Jan 26, 2017 at 1:30 PM
Clicking on buttons in EZ-VOTE/Get Feedback doesn't work as expected
This article applies also to: PowerPoint 2010 will not open; PowerPoint crashes at launch after EZ-VOTE is installed; Meridia tab or Add-Ins tab is not visi...
Mon, Apr 20, 2015 at 4:01 PM
Software That Interferes With EZ-VOTE
So far, we've identified these PowerPoint add-ins (plug-ins) and security software that some users are experiencing issues with while running EZ-VOTE s...
Mon, Sep 17, 2018 at 4:47 PM
EZ-VOTE (PowerPoint) crashes after installing SmartBoard software
Our clients with Smart Board interactive software have been experiencing issues after installing the EZ-VOTE application. The order of installation of these...
Mon, Apr 20, 2015 at 4:04 PM
Excel window is minimized, or very tiny and impossible to close
If you cannot close an Excel window, or you can't even find it anywhere on your monitor/screen, it might be a bug that we're working on. This ti...
Thu, Jul 9, 2015 at 4:40 PM
Votes Jump to 50 Immediately and Unexpectedly
If you find that when you open polling, the vote count jumps to 50 and your keypads don't seem to be responding, then somehow Simulated Data has been t...
Thu, Sep 5, 2019 at 3:59 PM
How to collect basic system information (logs, error screenshots, Office and Windows versions)
In order for us to troubleshoot your problem and find a solution, we need to know more about your system. When opening a ticket, you can expect us ask for ...
Tue, Oct 16, 2018 at 12:06 PM