Merge Tool Exception Error "HRESULT: 0x800AC472"

Modified on Mon, Aug 20, 2018 at 4:03 PM

Problem

The Meridia Merge Tool throws an error when generating the merge file:

Solution

This is caused by the Excel/Office window that pops-up in the background and asks the user to log in, or enter a license key to activate the Office suite.

Usually, this happens after a fresh install of Office, or possibly an upgrade from one version of Office to another.

Solve this issue by registering your version of Office and/or signing into your Microsoft/Office365 work account.

Test if you've successfully resolved the issue by opening Excel alone - and if you don't see any prompts, or login screens, you can try to run the merge again.

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