Base not working - Receiver/Base driver is recognized in Windows Device Manager as a Bluetooth or other "non-ARS' device...need to update drivers

Modified on Tue, 18 Nov 2014 at 04:44 PM

When troubleshooting any Base issue, you want to check your computer's Device Manager to make sure the computer recognizes that device. 

To get to your Device Manager in Windows XP find your 'My Computer' icon, either on your desktop or go to the Start menu in the lower left-hand corner of your desktop.  Right-click on the icon and select Manage from the menu.   If you are running Windows 7, the icon to look for is just 'Computer'

Note:  There is also a link to device manager in PowerPoint>Meridia>Tools>Base Manager 

When the Computer Management window opens, locate Device Manager in the list and click to bring up the list of devices.  If you have the Provote keypads(tall blue ones) your base should be shown as 'USB Serial Port' within the Ports listings.  If you have the Myvote keypads(flat white credit card sized ones) your base should be shown as the pair 'HID-compliant device' & 'USB Human Interface Device'

If you do not see the base in the correct spot, it could be shown within the 'Other devices'.

If you see an exclamation point within a yellow triangle or circle next to the device, you just need to update the driver to get that to work...if you are running a 64-bit system and need to update the driver, see the related articles below for instructions.

In some instances we have found that when trying to hook up your receiver, or base, your computer sees the device as a Bluetooth device in the Device Manager.  

If this is the case, look in the Related Articles field for the link to Updating Drivers and follow the instructions...find out if you need the driver for 32-bit or 64-bit beforehand.

Did this article solve your issues? Please leave us feedback below.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article