Error Messages & Troubleshooting

EZ-VOTE Connect won't install (Error/Exception: CLR20r3)
Problem I get an error: Problem signature: Problem Event Name:    CLR20r3 Problem Signature 01:    ez-vote_connect.exe Problem Signature 02:    3.0.52....
Thu, Jun 22, 2017 at 5:38 PM
Warning about "presentation needs to be converted to the newest format"
You may encounter a problem or at least a warning like this when working with presentations created in Office 2003 that are being opened in office 2007 and ...
Thu, Aug 2, 2018 at 10:20 AM
Broken (cut off) Settings window UI
On some computers with custom DPI settings (things on the screen are made bigger or smaller by the user) and high-density displays with resolutions over 204...
Mon, Jul 31, 2017 at 10:21 AM
"Object reference not set to an instance of an object" error on Connect desktop app login page
Problem If you get this error at the time of your login to the Connect app using your CloudVOTE subscription credentials, the issue is most likely within y...
Thu, Mar 11, 2021 at 11:37 AM
Cannot navigate forward, open polling, or start the clock in Presentation Mode
Problem On a very rare occasion, you may experience this scenario: - build your presentation with EZ-VOTE polling slides - start Presentation Mode in Pow...
Fri, Aug 11, 2017 at 2:41 PM
USB Base Receiver Cannot be Detected - Polling Doesn't Work
This problem just came to our attention on 8/16/17 at 4:00PM EST. We believe the issue has risen from a server-side update on Microsoft's Windows Upda...
Wed, Aug 16, 2017 at 4:48 PM
Seeing the correct answer indicator "checkmark" too soon
If you're using the checkmark icon to identify the correct answer on your slides, you generally don't want it to be shown before your audience get...
Mon, Oct 2, 2017 at 4:30 PM
What's the version of my software?
We may sometimes ask you for information about your computer, which includes the version of your audience response software, e.g. EZ-VOTE. You can easil...
Fri, Oct 6, 2017 at 2:54 PM
Articulate Storyline 360 conflict with EZ-VOTE PowerPoint plugin
It came to our attention that users who have EZ-VOTE Connect installed (with the EZ-VOTE PowerPoint plugin) may not be able to export their presentations/sl...
Wed, Nov 22, 2017 at 2:03 PM
EZ-VOTE Connect Login Problems - PutMySubscriptionKey Error When Activating Your License
OTHER ERROR VARIATIONS "GetActivationDateTime Checksum Failure" "GetString" parameter PROBLEM You may encounter a &quo...
Fri, Nov 1, 2019 at 12:03 AM