Error Messages & Troubleshooting

EZ-VOTE 2 (Meridia tab) doesn't show in PowerPoint
[This Solution applies to an older EZ-VOTE 2 Plugin. If you are using EZ-VOTE Connect, please see the linked articles at the bottom.] There are a few re...
Tue, Mar 12, 2019 at 7:11 AM
Team assignment (selection) is removed
Your teams can be deleted if your settings were to assign them by the way of Participant List (PL). If you delete the participant list and imp...
Sat, Oct 1, 2016 at 11:11 AM
[SOLVED] Slides (unknown member) : Invalid request. Invalid Slide ID. Error
This issue has been resolved in the newest version of EZ-VOTE Connect. Is this the error you received? Then it's possible you've modi...
Mon, Jul 15, 2019 at 1:42 PM
Navigation and/or countdown clock don't work correctly with mouse clicks
When you experience the problem of mouse clicks, or keyboard navigation (Enter, arrow keys) not working correctly in EZ-VOTE, the issue is with the version ...
Thu, Jan 26, 2017 at 1:35 PM
Don't Delete the First Slide
Does your slide and chart look broken and crooked when you use any of the Insert Slide buttons in EZ-VOTE? Perhaps it looks something like this: Th...
Mon, Mar 13, 2017 at 3:46 PM
Security Settings Preventing EZ-VOTE Installation
Sometimes your organization's IT security protocols may prevent the EZ-VOTE installer from running correctly. In some cases, even the initial download...
Tue, Mar 14, 2017 at 3:27 PM
Charts/graphs, vote counter, countdown or other objects are missing from the slides, or clicking through (navigation) slides doesn't work
Related: How to Repair Your Office Installation Problem When you're missing critical components of an EZ-VOTE polling slide (e.g. Chart, or Answer...
Fri, Jul 26, 2019 at 1:29 PM
Polling Control Bar Is Disabled and I Can't Vote
If your polling (keypads) doesn't work, especially after you have just re-enabled the plugin via File --> Options --> Add-Ins, then you might nee...
Thu, Apr 6, 2017 at 1:53 PM
Chart (graph) object is broken and polling doesn't work
You may encounter this problem whenever: - There's a problem recognizing your PowerPoint template's Slide Master layout - When EZ-VOTE cannot in...
Fri, Apr 21, 2017 at 4:02 PM
EZ-VOTE plugin toolbar is not visible after Connect installation
Problem On specific computers, the installation of EZ-VOTE Connect may seem to have finished successfully, but the user still cannot see the EZ-VOTE tab on...
Fri, Aug 18, 2017 at 9:34 AM