Error Messages & Troubleshooting

"Getting things ready for you..." message doesn't go away
PROBLEM Perhaps after an update, or randomly when you start the Connect app, you're stuck on the "Working. One moment please" screen. ...
Tue, Feb 13, 2018 at 4:36 PM
Video playback doesn't work in EZ-VOTE Connect (CloudVOTE Mobile Polling)
Problem EZ-VOTE Connect desktop player (CloudVOTE Mobile Polling app) supports video playback in MP4 format. Embed your videos directly into the PowerPoint...
Mon, Mar 12, 2018 at 6:13 PM
Cannot insert a slide - McAfee blocks Excel
Problem When you select a slide from the Insert Slide drop-menu, you should see an Excel window pop-up for a moment and then the polling slide should be sh...
Wed, Mar 14, 2018 at 6:33 PM
Windows error, installation error, or Excel crash logs location
Windows, or the application that runs within Windows (e.g. EZ-VOTE, Excel, or PowerPoint) produces an error log when something goes wrong, so the developers...
Fri, Aug 10, 2018 at 3:44 PM
"Unexpected Character Encountered While Parsing Value" Error Message
Problem Some clients have reported issues logging into the EZ-VOTE Connect app (activation of the license). The error that's shown to the user reads:...
Tue, Sep 18, 2018 at 2:38 PM
"Couldn't configure logging" error when starting EZ-VOTE (missing "Settings" folder)
If you ever receive this error, follow the instructions below to stop it from appearing again: Download the attached "EZ-VOTE Settings Folder&qu...
Wed, Dec 12, 2018 at 12:03 PM
Nothing but a Blank White Screen When Launching EZ-VOTE Connect
Problem When you try to start EZ-VOTE Connect, the app 'freezes' on the blank white screen with Meridia logo. Solution This could sometime...
Mon, Sep 23, 2019 at 1:29 PM
[Error] "Couldn't configure logging" - Could not find file "Settings2.mer"
Problem After an installation of EZ-VOTE Connect, when you first try to run the EZ-VOTE PowerPoint plugin (or just open PowerPoint), you will see this erro...
Fri, Mar 8, 2019 at 2:46 PM
EZ-VOTE Connect Cannot Login to CloudVOTE Account
Problem User cannot login to his/her CloudVOTE account to turn of Demo Mode. The error message says: "The remote server returned an error - (407) Pro...
Wed, Apr 3, 2019 at 10:39 AM
How to Repair Your Office Installation
Problem Something went wrong, EZ-VOTE PowerPoint plugin doesn't work the way it should and the root cause is unknown. Solution First rule of comp...
Sun, Dec 6, 2020 at 10:48 AM